Privacy Policy

This Privacy Policy explains how Complete Hayward Concrete Company ("we," "us," or "our") collects, uses, and protects information when you visit our website at www.concretecontractorhayward.com (the "Site") or contact us through the Site. We take your privacy seriously and are committed to handling your information with care and transparency.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you fill out a contact or estimate request form on our Site, call us, or email us, you may provide personal information such as your name, phone number, email address, property address, and details about your concrete project. We use this information solely to respond to your inquiry and provide you with an estimate or service.

Information Collected Automatically

When you visit our Site, we or our third-party service providers may automatically collect certain information about your device and browsing behavior. This can include your IP address, browser type, operating system, referring pages, pages viewed, and the date and time of your visit. This information is used to understand how visitors use our Site and to improve the experience.

Cookies and Similar Technologies

Our Site may use cookies, pixels, or similar tracking technologies. Cookies are small text files stored on your device that help us recognize returning visitors and understand usage patterns. You can disable cookies in your browser settings, but doing so may affect some functionality of the Site. Third-party services embedded on our Site (such as Google Maps or Tally forms) may also set their own cookies, governed by their own privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests, inquiries, and service calls
• To provide concrete contractor services as agreed upon with you
• To follow up with you about your project or estimate
• To improve the content and functionality of our website
• To comply with legal obligations
• To protect the rights, safety, and security of our business and customers

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information in the following limited circumstances:

Service providers: We may share information with trusted third-party vendors who help us operate our website or conduct our business (for example, form hosting services or email platforms). These vendors are required to keep your information confidential and may only use it to provide services to us.

Legal compliance: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfer: If our business is sold, merged, or transferred, your information may be part of the assets transferred. We will notify you in advance if that happens.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Inquiry and estimate records are generally retained for up to 3 years. You may request deletion of your information at any time by contacting us directly.

5. Your California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and related regulations. These include:

• The right to know what personal information we have collected about you
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal data)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at the information below. We will respond to verified requests within 45 days as required by law.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our Site uses HTTPS encryption to protect data transmitted between your browser and our server. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Third-Party Services

Our Site uses third-party services including Google Maps for embedded maps and Tally for embedded contact forms. These services have their own privacy policies that govern how they collect and use data. We encourage you to review their privacy policies separately. We are not responsible for the privacy practices of these third parties.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with the revised "Last updated" date. We encourage you to check this page periodically. Your continued use of the Site after any changes means you accept the updated policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

You can also use our contact form and we will get back to you quickly.

See our Terms of Service for additional information about how we operate.